Terms & Conditions

Shipping destinations:
We ship both locally and wherever internationally we can.
Should you wish to collect your parcel or have your own courier collect your parcel, you will have the option to select the Local Pickup option when you checkout your basket.

Note: Collection address:
Namibia Craft Centre
40 Tal Street, Windhoek NAMIBIA

Shipping times:
International orders might take up to 15 business days to be shipped & delivered via DHL. You will receive a notification of your waybill number. We however aim to deliver as fast as possible, and you can stay informed of the parcel’s whereabouts via DHL Tracking system. DHL also offers DHL Smartsensor App, downloadable from their website for your smartphone. Once downloaded, your waybill number will allow you to track the status of your parcel.
Shipping time might vary depending on location, shipment method and other factors beyond our control.

Shipping cost:
and they might use third party companies to deliver your parcel.
All International orders will be charged for shipping with DHL and depend on your location and country. Full shipping price calculation will be displayed at checkout. 

Important Information:
Some countries have customs entry charges, duties and/or taxes, depending on the value of the purchases. By placing an order with us you agree to pay these charges. If customs charges are due, then DHL will contact you directly as they have a separate account where you can deposit the customs charges, and they assist you with clearing these duties. This may differ from country to country and payment might only be done via customs offices.
Shipments that are refused will be abandoned and customers will not be eligible for a refund. 
We can only guarantee that your package will be shipped in accordance with your instructions and unfortunately cannot claim responsibility for delays in delivery due to unavailability of the customer to collect or take delivery of the shipped products.
Please ensure that you contact info@namibiacraftshop.com in order to arrange availability for delivery of ordered products. We are unable to take responsibility for any unclaimed products due to failed delivery or any cost related thereto.

You can select your preferred payment method at checkout.
We accept secure payments for both local & international customers via VISA/MasterCard Credit Cards, Debit Cards.
Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
 All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement. 

This site is operated by The Namibia Craft Shop, hereafter “Namibia Craft Shop”. We are a Namibian company, and our registered company address is PO Box 40759, Ausspannplatz, Windhoek, Namibia.
 This website is operated by Namibia Craft Shop. Throughout the site, the terms “we”, “us” and “our” refer to Namibia Craft Shop. The Namibia Craft Shop offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Contacting Us: 
You may contact us via the website CONTACT US portal.
Alternatively, you may send us an email to
orders@namibiacraftshop.com for queries regards availability
info@namibiacraftshop.com for general queries
support@namibiacraftshop.com for queries regards shipping